Refund policy

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Cancellations (If applicable)

You can cancel the order directly from our website until it is shipped from our warehouse, which happens usually 4-12 hours [does not include weekends & holidays] after you place your order. You cannot cancel it once it is shipped.

We will process the refund (if paid using payment gateway) at our end within 2 working days, it will further take anywhere in between 3-7 working days for the money to show up in your account depending on the payment method used.

Changes before dispatching the product (if applicable)
You can change your order before it is shipped. Just mail us your order ID, your new preference and we will take it from there.

 

Changes in the product after dispatching (If applicable)

If the order has been shipped from our warehouse but not received at your end: Mail us your order ID and your new preference. You will have to bear a Rs.120 delivery charge, also your payment method will then be restricted to Pre-paid (we will send you a secure payment link at your registered email id) and COD will not be available.
PS: Your new order will be dispatched as soon as we receive the payment.

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If the shipment is received at your end: in the first 48 hours of the receipt of the shipment you may log for an exchange, the product must be in a sellable condition with the original packaging. Mail us your order ID and your new preference. You will have to send the shipment back to us at your cost & courier company. Further you will have to bear an additional Rs.60 for the fresh shipment (we will send you a secure payment link at your registered email id).
PS: We will only dispatch your new order once we have received the original order at our warehouse and the extra delivery cost for the new shipment.

 

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Refunds (If applicable)
We do not provide a refund for any orders once it is shipped from our warehouse. However, you can exchange it within 48 hours of the receipt of the shipment at your end with anything else available on our website, just follow the steps mentioned above.

 

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Manufacturing defects ( If applicable)
If you identify a defect in the product before the application, just mail us some images of the product within 48 hours of receiving the shipment. After examining the same, we will exchange your product at our cost. If you identify the defect after the application, mail some photos and we will advise further action after examining the defect.

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To be eligible for a replacements, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your exchange, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 10 days after delivery

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Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.+

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Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Sansekart@gmail.com.

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.